One of the current technology trends, mobile computing, continues to be a source of excitement for me with new innovations appearing almost every day. I've been sent a text message to tell me my table is ready, captured and broadcast live video and paid for my coffee with my phone just since I started blogging.
But the return leg was always the issue. There, quite often, there was no time or means of printing the boarding pass in advance and so it was over to the ticket counter or kiosks you go to get the little slip of paper needed to get to the gate. Even on the way out, the pre-printed boarding pass might have bad information and so checking the monitors and stopping to get a new printed boarding pass was not unusual.
But with this new capability my boarding pass was always available, current and accurate, and I could call it up at any time to review flight details, pass security or actually board the plane. Holding the smart phone under the scanner allowed the airline system to make that happy little chirping sound which means proceed on through.
I almost always use electronic boarding passes including my recent business trip to upstate New York and perhaps because the flights were between major cities, or by sheer luck I had never run afoul of the known flaw.
My flight out was significantly delayed due to a traffic delay with the inbound equipment. That's fancy airline speak for the plane taking you to your destination hasn't arrived here yet. After a small eternity waiting at the gate we were asked to line up and present our credentials to board. Out came my smart phone and in just a few swipes and taps I was provided a screen of information about the status of my reservation - but no boarding pass. Jumping back to the original email from the airline I clicked on the link and get the same status page.
At this point I am now that passenger we all hate who is holding up the boarding process. Fortunately, I had printed a boarding pass from the latest email that morning. But it turned out that was the boarding pass from my return flight. As my arrangements had all been made by my client I could produce absolutely no documentation. Preparing to plead my case and sweating profusely, I was relieved when the gate agent casually mentioned the known flaw. Here you go, he said, you are in seat 3C. Have a nice flight.
Given the track record for on-time departures I better continue to obtain a hard copy before heading for the gate.
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